Shipping policy

At N-TASH, we want your shopping experience to be as smooth and worry-free as the products we curate for your home. This Shipping Policy explains how we process and deliver your order, what it costs, and what to expect once you've checked out. By placing an order with us, you agree to the terms outlined below.

Order Processing Time

Once you place an order, our team begins preparing it for dispatch right away. Orders are typically processed within [1–3 business days] of being placed, Monday through Friday, excluding UK bank holidays. During particularly busy periods, such as the Christmas season or major sale events, processing may take slightly longer, and if that happens, we'll do our best to keep you informed. Please note that orders placed on weekends or public holidays will begin processing on the next working day.

Shipping Rates and Delivery Times

We're pleased to offer free standard shipping on all UK orders over £20. For orders under this threshold, a flat shipping fee of [£3.99] applies, though we'd encourage you to confirm this exact figure reflects your current checkout settings, since shipping rates can be adjusted from the Shopify admin independently of this policy page. Standard UK delivery typically takes between [3 to 7 business days] from the date your order is dispatched, while customers who need their items sooner can select an expedited shipping option at checkout where available, which generally arrives within [1 to 3 business days].

Delivery times are estimates provided by our shipping carriers and are not guaranteed, as factors like weather, high parcel volumes during holiday periods, or courier delays can occasionally affect arrival dates. We appreciate your patience in these situations and will always do what we can to help resolve any significant delays.

International Shipping

At this time, N-TASH ships exclusively within the United Kingdom. We're exploring the possibility of expanding to international destinations in the future, and this policy will be updated accordingly if and when that becomes available. If you're located outside the UK and interested in placing an order, please reach out to our support team directly, as we may be able to accommodate special requests on a case-by-case basis.

Order Tracking

Once your order has shipped, you'll receive a confirmation email containing your tracking number and a link to monitor your parcel's journey. If you haven't received tracking information within a few days of placing your order, please check your spam or promotions folder first, and if you still can't locate it, don't hesitate to contact our support team for assistance.

Shipping Carriers

We partner with trusted UK courier services, including [Royal Mail / Evri / DPD — specify your actual carrier(s) here], to ensure your order arrives safely and on time. The specific carrier used for your delivery may vary depending on your location and the size of your order.

Address Accuracy

Please double-check that your shipping address, postcode, and contact details are entered correctly at checkout. N-TASH is not responsible for orders that are delayed, lost, or misdelivered due to incorrect or incomplete address information provided by the customer. If you notice an error shortly after placing your order, please contact us immediately so we can attempt to correct it before dispatch.

Lost or Damaged Parcels

While we take great care in packaging every order, we understand that issues can occasionally arise during transit. If your parcel arrives damaged or appears to be lost, please contact our support team within [7 days] of the expected delivery date, and we'll work with you to arrange a replacement, refund, or further investigation with the courier, depending on the circumstances.

Multiple Items and Split Shipments

If your order contains multiple items, they may occasionally be shipped separately depending on stock location and availability. If this happens, you won't be charged any additional shipping fees, and you'll receive tracking information for each individual parcel.

Contact Us

If you have any questions about your order's shipping status or this policy, our support team is here to help and aims to respond within 48 hours. You can reach us through the contact form on our website, and we'll do our best to resolve your query as quickly as possible.